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SERVICE PACKAGE
TicketFlow
A shared support desk with AI and source tools built in.
Centralize tickets, customer context, AI drafts, translations, labels, and automations in one workspace. Custom tools can read product, order, stock, and delivery data directly from your own systems.
GDPR-ready
EU-first hosting
DPA available
Our Strength
Your Support Queue, AI-Native by Default
TicketFlow is not just a generic inbox with AI text generation. Every incoming conversation can be summarized, labeled, translated, checked against customer history, and enriched with live data from your catalog, delivery provider, ERP, CRM, or webshop before an agent replies.
- Shared inboxes organized by team, workflow, or custom support views
- AI ticket state: summary, reply-needed status, sentiment, and draft labels
- Custom source tools for product, order, stock, delivery, ERP, CRM, and webshop data
- Mail and message sources with translation, public links, audit trail, and attachments
- Visual automation workflows for tagging, routing, prompt execution, and draft replies
- Continuous learning from closed tickets to improve future drafts, labels, and routing
Pricing
Tailored to Your Ticket Volume
Tiers sized by agent count and ticket volume. AI workflows, summaries, replies, and sentiment scoring are included on every paid tier, no extra per-agent AI fee.
Setup
One time investment
from€1,500
- Channel integration (email, chat, contact form)
- Custom source tools for product, order, delivery, ERP, CRM, or webshop data
- AI workflows configuration (tagging, routing, source lookup, replies)
- Queues, labels, custom views, and assignment rules
- Vectoria knowledge base and customer source connection
- Agent dashboard customization
- Testing and deployment
Final price depends on number of channels, workflow complexity, and integrations required.
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Monthly
Ongoing service
from€149/month
- Hosting and infrastructure
- AI workflows and replies included for every agent, no AI add-on
- AI summary, sentiment, and draft on every ticket
- Custom source lookups and automation workflows maintained
- Reports, analytics, and SLA tracking
- Learning loop from closed tickets plus ongoing support
Price depends on ticket volume. We'll provide a precise quote after discovery.
What You Get
A Helpdesk Built for the AI Era
Everything your support team needs, without paying for AI twice.
Shared Inbox Built for Agents
Agents work from a shared inbox that can be split by team, customer segment, workflow, label, priority, or any custom view that matches how support is organized.
AI Ticket State and Drafts
Every ticket can show a structured summary, reply-needed status, sentiment, draft labels, and a suggested response that the agent can edit, translate, or send. Closed tickets feed a learning loop that improves future handling.
Customer Source Tools
We build tools that let the AI fetch the information agents need: product compatibility, order status, delivery tracking, stock, warranty records, CRM notes, or ERP fields.
Automation Graphs You Can Inspect
Message and ticket events can trigger visual workflows: format thread messages, run prompts, branch by sender, apply labels, create drafts, and update reply-needed state.
Use Cases
Built for Your Industry
E-commerce
Order issues, returns, product questions, and shipping delays handled with live order, product, stock, and delivery lookups before the AI drafts a reply.
SaaS Support
Bug reports, account questions, and onboarding threads routed by product area, severity, customer tier, or CRM context.
Professional Services
Client requests and project questions summarized with account history, source links, and a ready-to-edit reply for fast context switching.
Retail & Logistics
Product compatibility, warranty, spare parts, delivery incidents, and track-and-trace updates surfaced directly inside the ticket.
How It Works
From Discovery to Launch
1
Discovery Call
We map your channels, ticket types, and AI workflow needs.
2
Source Mapping
We identify the customer systems the AI should query: product, order, stock, delivery, ERP, CRM, or knowledge base.
3
Build and Deploy
Channel ingestion, source tools, AI workflows, queue setup, and agent training.
4
Ongoing Support
Monitoring, workflow tuning, and continuous improvement.
FAQ
Frequently Asked Questions
How is TicketFlow different from Zendesk or Freshdesk?
Two things. First, AI is bundled, not an add-on. Zendesk Suite Pro Advanced AI or Freshdesk Freddy Copilot add about $50 per agent per month on top of the base seat, which alone exceeds our entire M tier. Second, replies are grounded in your knowledge base via Vectoria from day one, no separate RAG setup.
Do I still need Email Automation if I have TicketFlow?
Usually no, for support email. TicketFlow ingests support inboxes as a ticket channel natively, with AI drafts ready for your agents. Email Automation is for autonomous email handling outside of a ticket queue (ops, scheduling, invoices), where there is no agent in the loop.
Can I migrate from Zendesk or Freshdesk?
Yes. We help with data export, knowledge base import, and channel handover. Migrations are scoped during the discovery call and typically take 2 to 4 weeks.
Is the AI gated by tier or by user role?
No. Every agent on a paid plan gets the full AI features: draft replies, summaries, sentiment, workflow automation, and analytics. No tiered AI permissions or AI gating like Zendesk or Freshdesk where Copilot is sold per agent on top of the base seat.
Is it GDPR compliant?
Your data is encrypted, never used to train public models, and stays under your control. We provide a Data Processing Agreement (DPA) by default and offer EU-only hosting on request.
How does the AI workflow customization work?
You describe rules in plain language during setup: 'route urgent issues from VIP customers to the senior queue', 'auto-tag tickets mentioning refunds', or 'check delivery status before drafting a reply'. We translate them into TicketFlow workflows that run on every new ticket, and you can adjust them from the dashboard.
Can TicketFlow use data from our own tools?
Yes. We can build custom tools that query your webshop, ERP, CRM, product catalog, warehouse, delivery provider, or internal API. The AI can use that live data to summarize the situation, apply labels, decide whether a reply is needed, and draft a precise response.
How long does deployment take?
Most TicketFlow deployments are live within 3 to 5 weeks. Timeline depends on number of channels, custom workflows, and any migration from a previous helpdesk.
Ready to Run Support, AI-First?
Book a 15-minute call. We'll show you how TicketFlow handles your ticket queue.